5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that almost all security guard companies are capable of providing the support that property supervisors want, but also often do not due to a lack of ongoing quality control procedures.
Safety guard companies are unlike any vendor a home supervisor usually hires. If you hire a painter, you are able to see whether or not they do their jobs by looking at the walls. But when you hire a security guard business, how often can you determine whether the guard company is doing their job including running background checks and drug screenings, providing good training for your guards, and efficiently tracking and supervising your defenses. In the majority of cases they probably are, but it’s important to implement a method of verification and quality control to make sure that issues associated with the lack of doing these jobs do not begin to happen.
In this guide we’ll discuss five (5) simple steps to improving your safety guard service and attaining what you picture as your perfect keyholding London.
Display Your Guards Qualifications
In many states, guards have been mandated to have a predetermined amount of training before they could begin working as security guards. If your condition is among those states, make sure your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then investigate the type of training that’s being provided by your security company and ask yourself does it look adequate.
Additionally, is your security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they should be providing you with verifications. If not, why?
Another excellent way to display whether the guard is a good fit for your property is to conduct a brief”interview” to get a sense of the guard and to describe your expectations. This initial dialogue will tell you a lot on what to expect from this guard and it gives you a chance to request another guard if you think it is essential.
Assess Guard Training
Though most security guard companies have a very comprehensive orientation that introduces each guard to the business itself, in many circumstances the shield’s orientation to his assigned property isn’t as complete. We call the orientation for the assigned property”Website Specific Training”. Find out what your website specific training resembles:
• Can it happen at your premises?
• Who does the training?
• Just how long is each officer educated?
• Just how long does the security company double bank?
• How thoroughly are your post requests explained?
Determine the response to each of these questions and be sure they fit with what you believe is sufficient. You should even think about sitting in on your safety guard business’s orientation and your website specific training to get an understanding of what goes into preparing a guard to operate at your premises.
Guard supervision is among the main factors of very good security guard support. When security companies provide poor oversight, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Lack of oversight also removes the chance for the guard to learn and better understand their duties. When the guards are not being supervised, they begin to feel their job isn’t significant and they begin to see themselves as less of a part of the security group. When guards do not feel as part of your group it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors may not be included. If your contract does not require onsite oversight, how does your security guard company remotely oversee its defenses? Outside the normal security company field supervisor spot checks, the 2 methods of distant oversight that prove most successful are: Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to make rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of tracking the guards while they’re on your premises. These monitoring systems permit the security guard business to track the time and log the action of these guards while they’re making rounds to several areas on your premises. Most Officer Tour Tracking Systems can generate reports which empower the safety guard company to quickly get an understanding of whether the guard is making rounds. The property manager also needs to be provided with an abridged version of those reports.
Along with Officer Tour Tracking systems, we’ve discovered that using a method for guards to check in regularly with the safety guard company provides a way of making sure each guard is safe and alert. Using guards check-in regularly together with the safety guard business, at least every 30 minutes, guards believe their security is important and being awake and alert is an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are always great ways of finding out exactly what is occurring with your safety as you are not there. During these inspections, be sure to ask your safety guards questions regarding their duties and responsibilities to make sure they know their jobs. In fact, we suggest getting your safety guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a certified security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when choosing a security adviser be confident the adviser isn’t actually a security guard business. If so, your audit is guaranteed to develop issues with your existing security guard business.